At Lucerne Grand, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit this website or submit an enquiry.
By using this website, you acknowledge that you have read and understood the practices described in this Privacy Policy.
Information We Collect
When you contact us or register your interest, we may ask for information that helps us respond to your enquiry and provide relevant assistance. This may include:
- Your full name
- Email address
- Mobile number
- Preferred unit or bedroom type
- Preferred date and time for a showflat appointment
- Any other information you choose to share with us
In addition, certain technical information may be collected automatically when you browse this website, such as your IP address, browser type, operating system, device information and pages visited. This information is used solely to improve website performance and user experience.
Why We Collect Your Information
Your information allows us to better assist you throughout your property search. Depending on your enquiry, we may use your personal data to:
- Respond to questions and requests for information
- Share project details, floor plans, pricing and available units
- Arrange or confirm showflat appointments
- Keep you informed of new releases, promotions or updates relating to Lucerne Grand
- Recommend similar residential developments where appropriate and permitted by law
- Improve our website, marketing efforts and customer service
- Meet legal, regulatory or compliance obligations
We collect only information that is reasonably necessary for these purposes.
Who We May Share Your Information With
To provide the services you have requested, we may share your information with carefully selected parties involved in the sales and enquiry process, including:
- CEA-licensed real estate salespersons and estate agencies
- Marketing and customer relationship management providers
- Website hosting and technology service providers
- Analytics and digital marketing partners
- Government authorities or regulators where disclosure is required by law
We do not sell your personal information, nor do we share it with unrelated organisations for their own marketing purposes.
Marketing Communications
If you submit an enquiry, we may contact you regarding Lucerne Grand using your preferred contact method, including:
- Telephone
- SMS
Should you no longer wish to receive these communications, you may opt out at any time by contacting us. We will process your request within a reasonable period.
Protecting Your Information
We take appropriate administrative, technical and organisational measures to protect your personal information against unauthorised access, misuse, loss or disclosure.
While no method of electronic storage or transmission can be guaranteed to be completely secure, we continuously review our practices to maintain an appropriate level of protection.
How Long We Keep Your Information
Your personal data will be retained only for as long as it is required to fulfil the purposes outlined in this Privacy Policy or to comply with applicable legal and regulatory requirements. Once it is no longer needed, it will be securely deleted or anonymised.
Your Rights
Subject to the requirements of Singapore’s Personal Data Protection Act 2012 (PDPA), you may request to:
- Access the personal data we hold about you
- Correct or update inaccurate information
- Withdraw your consent to our collection, use or disclosure of your personal data, where applicable
We will respond to such requests within a reasonable timeframe and in accordance with applicable laws.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your rights relating to your personal data, please contact:
ERA Realty Network Pte Ltd
Chen Liling (Violet)
CEA Registration No.: R028187I
Estate Agency Licence No.: L3002382K
Updates to This Privacy Policy
From time to time, we may revise this Privacy Policy to reflect changes in our business practices, legal obligations or website functionality. Any updates will be published on this page and will take effect from the date of publication.
We encourage you to review this page periodically to stay informed about how your personal information is managed.